| S.no | Enhancements to Serv360 | Assigned To | Estimated Hours |
| 1 | Any changes to the Incident Option to be saved automatically, instead of the need to click on Update button | Veeru | 30 |
| 2 | For all the Managers and Admins, Activity Edit and Delete option should be provided | Veeru | 8 |
| 3 | A scroll at the bottom of the page/window for a week indicating that there is an update to the SHN (Note: This should work when an engineer opens an Incident) |
Sandeep | 4 |
| 4 | In all the table views in Serv360, Columns rearrangement should be available | Sriram/Raviteja | 56 |
| 5 | In the Incident page, count of activities should be shown on the activity log tab (similar to Event Correlation tab) | Sandeep | 2 |
| 6 | Option to create dummy incidents for entering the monitoring efforts, this incident should not be visible in the Dashboard and Reports, but the efforts should be calculated |
Sandeep | 6 |
| 7 | Clock-In/Clock-Out button to be provided instead of Start Time and End Time. If the engineer wants to add back dated activity, then clicking on the check box should give the Start Time and End Time option |
Hold (need to discuss) |
|
| 8 | Knowledge Management Module needed. When an Incident/Task is closed, there should be an option to save the Incident/Task as Knowledge Base (KB) Article. Short Description is the Title of the Document, Description is the Issue/Request and Resolution steps are the activities in Steps format |
Sandeep | 25 |
